ResponseTek is in the software business, delivering on-demand customer experience management (CEM) software and solutions to help companies continually improve the quality and consistency of the delivered customer experience.
ResponseTek:CEM has been designed to measure and report on customer experiences, capturing insights on customer experiences when and where they occur, and delivering them continuously and in real-time. The goal? To improve customer experiences, and improve your business.
As a result of an organization’s commitment to the customer experience, and through use of ResponseTek:CEM software solutions, companies focused on the voice of the customer can improve customer advocacy.