About Market Metrix , LLC
- Market Metrix provides multi-channel survey, analysis, research, and service improvement tools for the hospitality industry. Market Metrix offerings provide deep insight into your guests and employees, giving you actionable feedback that enables you to boost performance, increase profitability, cut costs, and improve your brand. Our Customer Metrix™ guest survey platform helps you cultivate positive customer relationships and spot potential problems. Real-time alerts let you act the moment a guest indicates dissatisfaction. Employee Metrix™ helps you create an engaged workforce, identify and improve problem areas and reduce employee turnover, leading to a better customer experience. The Market Metrix Hospitality Index is the most in-depth measure of customer satisfaction available, enabling you to benchmark against the competition. With more than 100 clients in 70 countries, Market Metrix is the global leader in feedback solutions for the hospitality industry.