Available from NAVIS
If your resort or hotel is not taking calls 24/7, you're missing reservations. NAVIS research of 217 resort lodging companies and nearly 3 million inbound telephone calls revealed that 23.5% of all calls fall outside the hours of 9AM to 5PM. When you miss calls, you miss booking opportunities. Can you afford that?
For more than 100 lodging providers in North America, NAVIS RezForce Vacation Planners and Guest Services Professionals are capturing after-hours and busy/no-answer calls and booking rooms and suites every day on behalf of our clients.
NAVIS RezForce not only increases your revenue by capturing the reservations you're missing, we can also reduce your fixed costs. So, you not only increase your profit, you gain a distinct competitive advantage.
For our Forbes 5-Star and AAA 5-Diamond clients who require that extra focus on customer service, NAVIS RezForce Lux provides an unparalleled solution that will treat your guests with the utmost courtesy and professionalism, and maintain your 5-Star/5-Diamond status.
The NAVIS training program is unique in the industry and often copied by our clients. Each RezForce agent undergoes an extensive 3-week education program before they take their first call. Each is immersed in a program that includes peer-to-peer training, classroom lectures, skill games, geography drills, and mock calls. The learning is fun and results focused.
NAVIS RezForce and NAVIS RezForce Lux - your call center solution.