The NAVIS Reservation Sales System
Available from NAVIS
NAVIS Narrowcast is a Reservation Sales System that combines web-based software, sophisticated telecommunications, and proven best practices in a solution that greatly increases leisure revenue - guaranteed. Designed exclusively for resorts and hotels, the NAVIS Reservation Sales System helps you increase revenue in 3 ways:
You will be able to accurately measure the conversion rate of each of your agents, including how many calls they received, average revenue per call, and numerous other metrics. Every call coming into your reservations department will be recorded and available for your reservations manager to listen to from any internet-based PC. Each call can be scored and conversion goals set for individual agents and teams. With our proven coaching processes, you will see agent conversion rates increase and more leisure revenue.
You will capture more data about your callers than ever before - for both confirmed guests and your not-booked callers. For most, you will see their entire address, the campaign they are calling about, and detailed demographics (income category, lifestyle, etc.) - all before your phone even rings. This data can be mined for more targeted direct marketing.
You can easily and accurately track every marketing campaign, whether offline or online. You will know exactly how much revenue was generated from your email campaign, your direct mail, internet PPC campaigns, and even your social media.