Available from MTech
Resolve issues before they impact a guest. With HotSOS, you start by creating a preventive maintenance calendar. Then, the system tells your people what to do to keep your property in great shape. Then, HotSOS changes the way that problems noticed by your staff are resolved. It applies technology to cost effectively put the person who sees a problem in contact with the person who is to resolve it. Proven millions of times each year, the combination of telephones, PDAs and cell phones make a difference for hotels around the world. Integration to systems around your hotel make it possible for the building to report when something is wrong. One customer integration tells Housekeeping when the batteries are low in the TV remotes.
With all problems resolved, HotSOS then integrates to the PMS, so you can tell what your incoming guests are expecting. Special requests from the reservation are acted upon automatically, and management is alerted if incoming guests have has issues during previous stays.
Lastly, if a guest has a request or issue during their stay, HotSOS is the tool that tracks the issue to resolution, including any service recovery that must be done.