Product Details

Avalon Report’s proven technology enables hotels and resorts to keep a watchful eye on traveler reviews, ratings and user generated photos. Avalon BUZZ Report, the industry’s premiere Web 2.0 monitoring solution, tames the wild west of hotel reputation management. In real time, the Avalon BUZZ Report aggregates a hotel’s traveler reviews, satisfaction ratings and user generated photos that are posted on the top, influential 3rd-party travel sites.

With over 70% of consumers using traveler reviews regularly, the transparency brought by unprecedented consumer access affects value perceptions of rates and can significantly impact the reservations stream. The Avalon BUZZ Report allows hotels and resorts to track guest experiences and satisfaction ratings by delivering the industry’s best competitive set Internet Guest Satisfaction Scorecard and other easy to read dashboards summarizing guest satisfaction ratings, total number of reviews and average site scores.

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